The OccuNet Company is an innovative company striving to reduce the cost of healthcare. We are a passionate group of people that care about affordable access to healthcare without sacrificing experience. We strive to make healthcare more intelligent, streamlined, and cost-effective. We offer industry-leading capabilities on negotiations-driven levers to contain rising healthcare costs while taking an experience-centric approach improving the health and well-being of those we serve. We pride ourselves on our tight knit culture based on the ‘outward mindset’ philosophy, emphasizing empathy, mutual respect, and seeing each other as “whole people.” We have an ambitious vision and are growing quickly. We are seeking team members who are excited about our growth, seeking to thrive in a fast-paced environment, and enthusiastic about developing their skills and career alongside us.
Job Summary: As the Account Executive, you will be the dedicated first point of contact for clients and will coordinate with various departments internally to proactively ensure client satisfaction with OccuNet’s services. This will involve assisting our clients to understand the services we provide as well as working alongside them to explore opportunities to continue to improve their discounts and their experience with our products.
What it’s Like to Work Here: At OccuNet, you matter like we matter! Our team members share a positive attitude, an outward mindset, problem-solving abilities, and patience, enabling them to provide excellent customer service even during challenging situations. Our culture, plus continuous opportunities for growth, has resulted in an industry-low turnover rate. Don’t miss out on this rare opening with us!
A Day in the Life:
- Attend/Facilitate meetings with clients and partners to address client needs.
- Meet & follow up with internal team members to resolve escalated client operational, provider & member issues.
- Collaborate with Account Coordinator on client follow-ups.
- Review client reporting metrics & trends to monitor claims, balance billing, & pre-negotiation of services.
- Communicate client workflow & point of contact updates to impacted internal stakeholders.
- Communicate client feedback with internal stakeholders.
Duties & Responsibilities:
- Serve as the liaison between internal teams to address client inquiries and concerns while proactively seeking solutions to better the process ahead.
- Listen and learn from our clients to communicate internally and appropriately.
- Collect, track and report client data to communicate key points throughout the organization.
- Maintains confidentiality of sensitive information.
- Perform other duties as assigned.
Required Skills and Abilities:
- Will have an eye for accuracy and attention to detail.
- Professional and effective communication skills via phone, email, and in person.
- Experience in reference-based pricing, self-funded plan administration and fully insured lines of business.
- Excellent at establishing and building new client relationships with employer groups, brokers, TPA and insurance carriers, as well as maintaining current relationships.
- Strong interpersonal skills.
- Proactive problem solving.
- Comfort in navigating multiple priorities.
- Organized thinking with the ability to consolidate and communicate relevant information.
- Demonstrates ability to work independently with excellent judgment.
- Ability to delegate projects/research when necessary.
- Proactive identification of opportunities to improve client and member experiences.
- Demonstrates proficient computer skills. (i.e. Microsoft Office).
Ready to apply? If this job sounds like a fit for you, then click on the ‘apply’ button below. Good luck!
Culture and Opportunities
- We pride ourselves on our outward mindset – supporting each other and putting the team and the clients we serve first
- High-growth environment with clear opportunities for career growth
- Welcoming atmosphere and culture
Benefits
- 401(k) with matching
- Dental insurance
- Health insurance
- Vision insurance
- Health savings account
- Paid time off